Shipping & returns

Shipping Policy

Order Processing and Shipment

All in-stock items are shipped within 2-3 business days from the date of purchase. Orders placed on Friday will be processed and shipped the following Monday. Orders are not shipped or delivered on weekends or holidays.

Please allow additional 3-4 business days for items out-of-stock to be shipped. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
Our standard delivery service for the U.S is USPS. Standard delivery times are as follows:

  • Continental US addresses: 5-7 business days from the date of shipment.
  • Alaska and Hawaii addresses: 10-12 business days from the date of
    shipment.

Kauffman’s Photography ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after the shipment.

Customs, Duties, and Taxes

Kauffman’s Photography is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kauffman’s Photography is not liable for any products damaged during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We provide secure packaging for the shipments. All canvases will be shipped with a requirement of the receiver’s signature that the product is in good condition. Do not sign for any damaged materials. Contact us immediately.

International Shipping Policy

We currently do not ship outside the U.S. If you are outside the U.S. and want to make a purchase, please contact us here.

Returns Policy

If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought in our online store. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

In order to request a refund, please, contact our customer service here

Refunds

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 calendar days after your item(s) has been received. Partly refunds are not available. If your refund was rejected, the item(s) will be sent back to you.

If you paid for standard delivery of the goods, the cost of standard delivery will not be refunded.

Late or missing refunds.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Exchange

We only replace items if they are defective or you need to exchange the apparel item due to a wrong size or color. The item for exchange must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.